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DEPOSIT & PAYMENT

A 25% deposit is required to secure a booking. This deposit forms part of the payment for the trip and
shall be offset to the total amount charged to the client/agent. If the full amount is not paid at least
three (3) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and
the deposit shall be forfeited. Clients/Agents booking within four (3) weeks of tour departure are
required to pay the full amount immediately to secure the reservation. All bank charges are to be settled
by the client or agent respectively. This includes transaction fees charged by our bank. The amount
shown on the invoice is the amount that needs to reflect in our account and should bank charges have
been deducted, we would have to invoice you subsequently.

CANCELLATIONS

Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall
only be effective from the date of receipt of cancellation by the booking office. In case of a booking
cancellation, the Company shall retain the full deposit. If a booking is cancelled the client is subject to a
cancellation fee as follows: Until 3 weeks prior to departure – 30% Cancellation Fee 4-2 weeks prior to
departure – 50% Cancellation Fee 2-1 weeks prior to departure – 75% Cancellation Fee Less than 1 week
prior to departure – 100% Cancellation Fee The Company reserves the right to cancel any tour at its sole
and absolute discretion, without prior notification in instances where this is unavoidable. However, in
that case the Company agrees to refund all monies already paid by the client. This shall be the
Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall
accrue against the company.

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